Career Opportunities at Birch Chemicals

Customer Sales Agent

The Role:

As Customer Sales Agent for our Birch Chemicals division at our Melton Ross Quarries, you will work closely with colleagues all over the world. Being responsible for your accounts, you will enjoy the rush of operations:

Switching between customer service, managing orders with the operations team, organising delivery and discussing opportunities with sales.

What you will do:

As a Customer Sales Agent, you are the main contact person for your customers. From the moment the customer sends an order, you take responsibility for the acceptance and execution of the orders, including necessary administration (from order to invoice). You are the logistics specialist who answers all of your customers’ queries, handles compliments and complaints, solves problems, implements new lanes and executes financial & operational analyses to improve continuously.

Together with you colleagues from operations and commerce, you will realise creative transport solutions to ensure on time deliveries worldwide, reduce costs and expand existing business.

What we expect:

To be successful, you need to be self-organised, a strong communicator and eager to understand all aspects of our (and our customers’) business. As the primary contact person for your customers, you have a clear vision of excellent customer service and are driven to make this happen. Furthermore you:

Have a minimum of two years customer service/ sales agent experience in an office based environment, ideally in logistics, plus a good grasp of Maths, English and the ability to operate at degree level.
Have a high sense of responsibility, with a pro-active and structured approach and have excellent attention to detail.
Able to work well under pressure and adapt to ever-changing scenarios.
Have excellent and accurate verbal and written communication skills.
Fast and efficient with IT solutions.

Send applications to:

For the attention of:

Steve Foster
Business Development Director